Returns information
Returns and support.
How we handle damaged, incorrect or lost orders, and how to reach us.
Request a review
Contact us within 48 hours of delivery to raise an issue. Please include your order number and a photo of the packaging and vial so we can review it quickly. For chain-of-custody reasons, sealed vials that arrive intact cannot be returned.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 48 hours with your order number and clear photos of the packaging and vial. We’ll arrange a replacement or resolution.
Refunds and replacements
Approved issues are resolved by replacement or refund once we’ve reviewed the photos and order details. We’ll confirm the outcome by email and aim to handle every case as quickly as possible.